Payment and provision of services
Version dated 1 November 2026
The brief, stage prices and payment procedure.
1. From enquiry to order
After receiving your enquiry, we clarify the furniture, dimensions, materials, budget, city and timing. If you have already chosen a manufacturer, we start with its offer and purchase terms.
Before a paid stage begins, we send the terms: what we will do, the deliverable, price and timeframe. Sending the form is free and does not automatically place an order for paid sourcing services.
2. Cost breakdown
The furniture price, bureau’s fee and delivery expenses are agreed for each specific order. Packaging, insurance, mandatory payments, documentation, carrying furniture upstairs and assembly are included to the agreed extent.
If an estimate depends on an exchange rate, contractor’s tariff or other variables, their source, date and method of application are recorded before payment. Additional expenses and any budget overrun are agreed in advance.
3. Payments
The advance payment, stage payments and final settlement are defined in the order invoice or contract. The recipient, subject matter and purpose of a transfer must match the agreed documents.
When funds are paid directly to a manufacturer, the relevant contract and recipient’s responsibility are determined separately. Transferring funds to the bureau for purchasing requires an agreed basis and reporting.
Do not send CVC/CVV codes, passwords or verification codes. Cash receipts and payment documents are provided where required by law.
4. Performance and acceptance
The start of each stage, initial information and timeframes are agreed in writing. We notify you of material changes and do not substitute the chosen model without agreement.
Selections, estimates, specifications and reports are delivered by the agreed method. Payment in itself does not confirm completion of future stages. Defects are addressed under the contract and mandatory legal provisions.
5. Contact
Questions about payment and order fulfilment: order@import-furniture.ru. General terms are set out in the offer; the cancellation procedure is in the refund document.